For more information check our general conditions of sale ANNEX 2
Return
We do not accept returns of personalised products made expressly to order.
For all other products purchased online:
In case of withdrawal by the CLIENT, the client agrees to assume the return costs.
The return must be made within 30 natural days from the date of purchase.
You can manage returns as follows.
1. Access "Order history and details" from your own account
2. Click on "Details" to be able to display the order on which you want to return
3. Select the product (s) by checking the box next to the name
4. Add the amount to return if it is more than 1 product and if you want a brief description of the reason for returning that item so we can have proof of the problem and improve it.
5. click on "REQUEST A RETURN"
6. Once the above is done, you must send the product (s) Carrer de la Botànica, 180 08908 L'Hospitalet de Llobregat Barcelona - España Janabebe S.L
7. Once the product is received, we will review it. the article must be in the conditions in which it was sent and not have been used. Then we will refund your money within 8 working days
**ORDERS WITH FREE SHIPPING**
Orders from customers who apply or have applied for free shipping and wish to return a garment or garments, the cost of shipping will be deducted from the return.
**CUSTOMIZED PRODUCTS**
Personalized products do not apply to return or exchange. Additional 1 day will be added to the delivery time.
For more information check our general conditions of sale ANNEX 1
Warning note: Check your cart before going to checkout and verify that you have chosen the desired print well, once you have paid automatically a dispatch order is generated to meet our delivery times and the change will be possible only through a return that the customer will pay
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